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Delivery & Returns

Delivery

MART ARABIA has partnered with SKYNET Courier Services which offers our customers a fast and hassle free delivery process.

Our Delivery charges are 20 Dhs per order.

Only SALE ITEMS can be delivered between 2-3 business working days (Please note this does not include Fridays or any public holidays)

And for all items mentioned IN STOCK on our site are actually PRE-ORDERED ITEMS for which the delivery time would be " 7-10 business working days".- (Please note this does not include Fridays or any public holidays)  ( ذي وقت التسليم سيكون "7-10 أيام عمل )

 

Once you have placed your order one of our customer service team members will contact you to reconfirm your order. On the day of delivery the courier will contact you for a convenient time for the delivery of your order.

 

Also note, it's not allowed to open and check the parcel without paying the courier personnel, however if you want an exchange to be made, please contact us for arranging  a pick up the next day.

لا يسمح لك لفتح والتحقق من بارزيل دون دفع الولد التسليم، إذا كان أي قضايا إكسهاناج يرجى الاتصال بنا دفعت مرة واحدة وسوف نرسل صبي تسليم آخر لاستلامه في اليوم التالي )

 

SKYNET offers delivery service within Major City limits. Any territory beyond the city limits falling outside the delivery parameter, additional delivery charges will apply or else the Item could be collected from the nearest Courier Company office within the city limits.

Returns

MART ARABIA offers a hassle free returns service. If you have received an item and are unsatisfied with your purchase, please contact Mart Arabia customer service at martarabia2016@gmail.com or call us at +97150-7500 638 within 48 hours of receiving your ordered products to initiate the return process.

You can return any unworn merchandise in re-sellable condition for a voucher that can be used to purchase any product from MART ARABIA.

We do not offer cash Refunds.

Please Note - Due to health, safety and hygienic reasons we do not offer returns on lingerie, cosmetics including any items of clothing that may have been worn. So please recheck the measurements given below the picture of the product to avoid any dissapointment.

بسبب الصحة والسلامة والأسباب الصحية نحن لا نقدم عوائد على الملابس الداخلية، ومستحضرات التجميل أو أي من الملابس التي تم ارتداؤها )

لذا يرجى إعادة فحص القياسات الواردة أدناه صورة المنتج لتجنب أي ديسابوانتمنت )

 

Items being returned, must be in Original Packaging as sold with tags. Mart Arabia shall make the final decision on items accepted for returns.

We are unable to offer a refund on any shipping expenses occurred for any exchanged items. New items chosen as replacements will incur a redelivery fee.

Please Note- Any items returned back not in the original packaging with tags and the correct packaging will be charged a restocking fee of 20% of the item price.